Taking Anal-Retentive to the 17th Level

My family own a small jewelry business that has been around for almost 60 years. We obviously have many long-time resident customers who return for repeat work. Considering I have only worked at the store for a few years, I haven't had the pleasure of meeting many of these customers...until this past week. One woman, whom all my co-workers have had to deal with in the past, is legitimately the most obsessive compulsive control freak I have ever encountered. A simple wedding present purchase turned into a 3-week long back and forth ordeal, requiring multiple phone calls, visits, rehashing of previously given information and 17 pages worth of note-taking on her part. If I had coughed mid-sentence, she would have written that down too. The best part? She looks forward to working with me again.